Understanding branchless banking and how it works

Branchless banking emerged as a way to solve the problem of setting up physical bank branches, especially in areas that are hard to reach or have demographically complex regions. Studies have shown significantly more mobile phone users than traditional bank account holders. So, instead of building expensive branches, banks started using digital tools like mobile apps and online platforms to provide services. This approach saves costs and meets the expectations of younger generations who prefer fast and easily accessible services. With this demand and the convenience of digital banking, branchless banking has grown rapidly worldwide and continues to evolve to meet modern needs. Let’s delve into what branchless banking is, how this works, its benefits, challenges, and its future in transforming financial accessibility. What is Branchless Banking? Branchless banking is a new wave of offering banking products and services without relying on traditional banks. It instead uses agents to...